Casey Cichowicz

Unity Technologies operated a large-scale CI/CD infrastructure supporting 20+ build platforms and 6 active release lines. The current environment was anchored in an on-premises data center in Slough, UK, with additional workloads on GCP. Unity’s leadership had set a goal to increase CI velocity by 5x — scaling from approximately 2 pipeline runs per day to 10, and from roughly 100 pull requests per day to 1,000. To achieve this, Unity expanded its Azure presence by deploying an AKS cluster with supporting caching and build acceleration services, adding compute capacity for CI workloads, and migrating artifact storage to Azure Blob. This engagement was funded through the Microsoft ESIF/ECIF process, with EPAM acting as an extension of the Unity team.

• Client coordination and communications, alignment between onshore/offshore teams around DevOps and CI/CD processes and optimizations, monitoring and reporting.

EPAM was engaged by Pearson to reimagine their current support.pearson.com experience - first, providing a better user experience for customers who arrive via organic search to help them find the specific product support site that best serves their needs, and in phase 2, provide additional support functionality including an AI-powered support, so that they can better get their needs met directly from that support portal.

• Project management of the experience design team, supporting project management and requirements elicitation with the development team.

Delivery manager of a project in support of ongoing feature development and enhancements for Mars.com and its localized marketing sites. Worked with client stakeholders to drive AI adoption and enhance the intake process for new work by defining business value and metrics of success.

• Client communication, AI adoption, budget, staffing, and reporting.
• Worked with the client to develop product roadmap, plan and prioritize new opportunities.

Aramark was a global provider of food service and facilities management to clients in areas including education, healthcare, business, corrections, sports and leisure. It operated in the US and Canada, as well as 20 other countries. Aramark was looking to rebuild its Dish B2B2C platform for collegiate hospitality, delivering menus, meal plans, and e-commerce functionality to universities and other institutions, on the Adobe AEM platform. Primary goals include replacing the e-commerce platform, replacing the CMS, creating paths to allow consumers to use the site and drive clients to use Dish e-commerce over their own websites for meal plan sales, introducing a mobile app, and allow for easier expansion of integrations, features and data-driven user information.

• Managed a team of ~50 through discovery and initial Phase 1 implementation. Led team through discovery workshops, requirements elicitation and backlog development, initial scoping and UX/Design.

AAP TechNet Community Feasibility Analysis and Merge

• As Program Manager, I oversaw projects for the TechNet platform. TechNet Professional Automotive Service is an elite network of more than 15,000 repair shops across North America.

Development Resources and Services to H-D delivery team. This was umbrella project for multiple streams and activities. Please check delivery streams for more information.

• Helped shift EPAM's relationship with Harley-Davidson from staff augmentation and support to become a more strategic partner. EPAM demonstrated its engineering practices with successful projects such as an upgrade and performance optimization project for its AEM website, a migration to Bloomreach, and auditing, making recommendations for, and implementing changes to H-D's SLDC process to shorten the public deployment process.
• EPAM conducted a CMS evaluation with Harley-Davidson, which has expanded to include consulting efforts around A/B testing and localization. EPAM will be a key partner in H-D’s 2024 web evolution initiative, which will bring about a dramatic transformation as H-D replatforms its tech stack while maintaining and improving its current state environment.

Managed Services support team Performance project team Core development team Engineering excellence SLDC optimization team

Roadmap, prioritization and MVP definition for a restructuring of the Walgreens mobile app.

• Led a team of business analysts to elicit requirements, conduct research, ideate concepts, and develop a product roadmap for reimagining the Walgreens mobile application.
• Conducted product research to identify key themes aligned with Walgreens’ goals, such as building service awareness and leveraging data for intelligent recommendations.
• Analyzed the existing mobile application to identify inconsistencies, disjointed user experiences, and opportunities for improvement by addressing siloed feature management.
• Created rapid UX prototypes based on identified themes, conducted resonance testing with actual customers, and evaluated feedback to assess feature value for further exploration.
• Functioned as Product Manager for Pharmacy and Wellness lines of business, managing two product owners and collaborating with another Product Manager for additional lines of business.
• Developed a prioritized backlog of features, scored based on business value, customer value, and feasibility.
• Defined a comprehensive product roadmap segmented into quick wins, mid-term feature enhancements, and long-term feature development.

DuPage Medical Group (now Duly Health & Care) engaged EPAM to accelerate the development of their future omni-channel care model. EPAM partnered with leadership to drive alignment around high-level definitions of care services in Medicare Advantage clinics and specific care-access channels.

• Managing backlog and roadmap, serving as proxy for customer, working closely with executive leadership at the client to guide and recommend the development of a web-based tool to support their "clinic of the future" initiative and the MVP application to be used in pilot clinics on large touch-screen devices to facilitate communication between doctor and patient, using near-real-time vitals and historical data, educational materials, and scans and imaging.

Migrated legacy web content for Pearson to Adobe Experience Manager (AEM) as part of a content migration initiative, ensuring seamless transition and improved web presence.

• Project Manager leading team and managing client communications.

Developed and defined requirements for the Release 1.0 phase, ensuring alignment with project objectives and stakeholder expectations.

• Elicited requirements from the customer, defined epics and stories, provided support and feedback to the team, presented documentation back to client, supported UX team.

Redesigned BacardiLimited.com to enhance user experience and visual appeal, implementing the site using WordPress for improved functionality, scalability, and ease of content management.

• Conducted client workshops for eliciting requirements and background. Led UX and design team, coordinated with dev team in preparation for later implementation phase. Facilitated reviews, obtained approvals, served as main point of contact for client.

Creation of detailed requirements and solution architecture mapping of the POC and MVP.

• Project Manager during discovery phase for IHS Markit internal system reimagining project. Contributed to discovery workshops, coordinated with team, and reported to IHS Markit leadership.

Lowe's Canada, a leading home-improvement retailer, supports individual homeowners and professionals with their home improvement needs with materials, tools, appliances and professional services. Lowe's worked with EPAM and a primary solution integrator to re-platform its website using Sitecore and Microsoft Dynamics 365.

• Led the project management from discovery to launch for Lowe’s Canada multisite platform, coordinating with stakeholders from Lowe’s Canada, Lowe’s US, and Rona; and 80+ EPAM team members.
• Facilitated discovery and requirements workshops to define project scope and objectives.
• Managed and led the business analysis team, establishing requirements gathering processes, creating epics, user stories, annotations, and conducting backlog grooming sessions.
• Worked closely with UX/Design teams to align designs with development capabilities and system limitations.
• Acted as the primary point of contact for Lowe’s product owners, ensuring clear communication and alignment on priorities.
• Oversaw the multi-year implementation timeline, managing dependencies across stakeholders, product owners, and third-party vendors, including functionality, non-functional requirements, and release management.
• Served as a proxy product owner, creating wireframe annotations, user stories, and acceptance criteria while establishing agile processes for estimation and refinement in a hybrid agile-fixed milestone environment.
• Conducted training sessions and facilitated user acceptance testing (UAT) for the Lowe’s team, producing UAT guides and training documentation that became a standard model for future Sitecore projects at EPAM.
• Supported the integration of Sitecore with Microsoft Dynamics 365 and additional systems, enabling a scalable and flexible platform for Lowe’s Canada operations.
• Transitioned the project to a new team post-launch for ongoing support and enhancements.

Implemented an intranet platform for The O’Connell Companies using Sitecore CMS to improve organizational and subsidiary productivity. Focused on enhancing communication, collaboration, and self-service capabilities.

• Managed the project lifecycle, including defining and coordinating requirements with client stakeholders.
• Built and maintained the requirements backlog and created detailed wireframe annotations.
• Supervised the delivery team, ensuring timely progress and addressing risks, issues, and dependencies through effective communication with the client.
• Supported User Acceptance Testing (UAT) by facilitating issue resolution and ensuring alignment with project objectives.
• Conducted client training sessions to ensure smooth adoption and understanding of the delivered solution.

The project involved leading the development of a robust and flexible web platform for The Jackson Laboratory (JAX). Leading the Navigation Arts team, the initiative focused on envisioning and implementing a new website leveraging a component-based Sitecore CMS and a taxonomy-driven tagging system. This approach enabled improved connectivity and contextual relevance by linking research areas, topics, laboratories, and personnel. Key features included integration with an in-house database of mice strains, newsletter creation functionality, and various third-party tools, ensuring comprehensive support for JAX's communication needs with scientists, researchers, and educational institutions.

• Built trusted relationships with key leadership at JAX, providing advisory support to the customer, identifying additional sales opportunities, and driving account growth.
• Acted as a business analyst by annotating UX wireframes, documenting reusable components for Sitecore implementation, and creating detailed user stories and acceptance criteria to maintain a comprehensive backlog in Jira.
• Served as the primary knowledge owner for requirements, facilitating technical and UX decision-making with clients and managing dependencies between the development team and client stakeholders.
• Prepared detailed site and component documentation, conducted user training, and facilitated UAT sessions on-site with the JAX team, ensuring project alignment and successful delivery.
• Created wireframe annotations that became a standard model for future projects at Navigation Arts / EPAM, contributing to improved project efficiency and consistency.

Enhanced AARP's Social Security Benefits Calculator (SSBC) by incorporating functionality for calculating survivors' benefits. The SSBC, widely used for estimating Social Security benefits for individuals and couples exploring retirement options, was upgraded to provide users with accurate estimates of survivors' benefits in cases where one partner outlives the other, ensuring comprehensive retirement planning.

• Collaborated with client stakeholders to gather and define project requirements, ensuring alignment with business objectives.
• Managed and led the implementation team, overseeing project progress and ensuring timely delivery of deliverables.
• Communicated project status, identified potential risks, and addressed dependencies to ensure seamless project execution.

Project/product manager responsible for the specification and development of a shared social networking and knowledge management platform serving ICMA and its partnered, including the Alliance for Innovation and Arizona State University. Collaborated with executive management, internal and external developers, and clients to design a content strategy that transformed the partnership’s vision into a core product. Led project management and development efforts for web applications, including commerce systems, membership applications and renewals, an online job board, and tools for online conference management and registration.

• Managed a team of developers, ensuring effective collaboration and delivery of project objectives.
• Served as the primary project lead for internal projects at ICMA, driving project planning, execution, and successful completion.
• Oversaw technical project management processes, aligning team efforts with organizational goals.
• Provided strategic direction and leadership, progressing from Technical Project Manager to Technical Project Director.

Led an Enterprise Content Management committee in collaboration with IAVI’s Senior Director of IT to assess and address the organization's content management needs, including email management, Intranet utilization, and proprietary database systems. Created an editorial calendar and content strategy for the organization’s website, engaging with international stakeholders to ensure alignment. Designed a comprehensive two-year plan to enhance and expand the Web Services functional area.

• Redesigned internal and external websites for IAVI, enhancing functionality and user experience.
• Developed and implemented a single sign-on system and integrated internal and external content management systems with features like versioning, workflow, user tracking, and analytics.
• Designed and deployed tiered security protocols, email notifications, and a donation system supporting multiple currencies.
• Built a security-based search engine and implemented automated alerts, task management, and multi-language support.
• Integrated news feeds and personalization features to improve user engagement and experience.
• Centralized user information storage by integrating the web platform with the SalesLogix contact management system.
• Recruited and managed editorial and content staff for IAVI’s public website.

Developed, administered, and strategized a corporate intranet site serving 10,000 users and over 100 content providers across the United Way system. The platform housed critical data, files, and resources for the national office, with responsibilities encompassing full-lifecycle custom application development. Oversaw content management and visual presentation for United Way of America’s public website, including the implementation of a visual redesign aligned with the United Way system’s brand realignment initiative. Delivered graphic design solutions for various projects, such as feature subsites, brochures, banner ads, and promotional materials.

• Implemented online giving to unitedway.org in response to September 11, planned and impmented enhancements to the corporate intranet, integrated intranet databases and functionality with the external site for improved accessibility and performance.
• Provided technical leadership in the implementation of a global online giving platform across local United Way chapters.
• Managed technical support and customer service staff, ensuring efficient operations and resolution of client issues.
• Shared database administration and programming responsibilities utilizing SQL Server for effective data management.
• Administered Listserv system, survey tools, and mail servers to maintain seamless communication and data collection processes.
• Oversaw site design, development, and performance to ensure optimal functionality and user experience.